Refund policy
Return
At Göta's World, we want you to be completely satisfied with your purchase. If for any reason you are not, you have fourteen (14) days from the date you receive your item(s) to return them, no questions asked. The return date will be determined by the postmark or proof of shipment from Posti Group Oyj or Fedex
Please ensure that the item(s) are returned in their original condition, as we cannot accept returns of items that are damaged or altered. The buyer is responsible for the cost of return shipping. Returns made after the 14-day window will not be accepted.
To arrange a return, please contact us via email at info@gotasworld.com or by calling +358 408 408 352. Once we have received and approved your return, we will process the refund based on the original payment method.
Damage of the Order
We take great care to ensure that all orders are securely and appropriately packaged for shipping. However, if an item arrives damaged during transit, please contact Gota’s World within 2 days of delivery.
When contacting us, please provide a description of the damage and, where possible, include clear photographs of the damaged item, the packaging, and any visible damage to the parcel. This information may be required to assess the damage and process a claim with the shipping carrier.
Please retain the item and all original packaging until the matter has been resolved. We will review the case and provide further instructions regarding the return, replacement, refund, or other appropriate resolution where applicable.